Frequently asked questions

We discuss how your business runs today, where time is being lost and what it is costing you. You leave with a clearer view of what is worth solving first. It takes place online or in person around Nelson, with no obligation and no sales pitch.

Yes, and most businesses do. We start with the problem that costs you the most, prove the value, and build from there only if it makes sense.

A first working version usually takes a few weeks, depending on how much data is involved. Cost depends on the scope, so we look at the problem in the free consultation, and the prices come with the options afterwards.

No. We work with businesses across New Zealand online, and meet in person around Nelson and Tasman.

No. Every solution is designed around how your team already works. We set it up, train your team and stay available while they settle in.

No. When a cloud AI service is the right fit, we use business plans that do not train on your data by default, and we check the terms for your case. For sensitive data, the AI runs privately and your data never reaches an AI provider.

Usually not. Most solutions run in the cloud. When data is highly sensitive, we may recommend running the AI on a dedicated computer in your building, and we explain the cost and the reasons first.

You do. The database is set up for your business and you can export everything at any time. Nothing is locked into a subscription.

We get your team up and running. Ongoing support and improvements are available, never required. You deal directly with the person who built your solution.

Yes. Solutions are designed so the AI can be swapped or moved. Many businesses start in the cloud to prove the value, then move sensitive parts to a private setup.

No. Your software stays exactly as it is. The database reads from it, and adds the things it does not hold well, like dockets, timesheets, lab results and your own spreadsheets.

Every value is checked before it is saved. Anything unusual, like a total that does not add up or a result outside your limits, is flagged for a person to look at instead of going straight into your numbers.

You do. The database is set up for your business, and you can export everything at any time. It is not locked into a subscription tool.

Scanned documents, yes, using text recognition. Handwriting depends on how clear it is, so we test it on a sample of your real documents before promising anything.

Yes. The apps work in the browser on a phone, tablet or computer, so people can use them on site, in the van or at a desk. Nothing to install.

As little as possible. We start from the spreadsheets and habits you already have, and build the app around them.

Usually, yes. Most business software, like Xero, has a way to share data. Where it does not, a regular export can do the job.

The app changes with you. For training, the lessons that depend on a changed procedure are flagged for a refresh, and staff can redo just the parts that changed.

Your documents stay in a database set up for your business. If a public AI service is used, it is through business access where the provider does not use your data for training by default, and we check the terms for your case. For sensitive files, the AI can run on a private server or your own computer, so nothing goes to an AI provider at all.

SharePoint, OneDrive, Google Drive, shared network drives and Dropbox, and the PDF, Word, Excel, PowerPoint and email files inside them. For enquiries: Microsoft 365, Outlook, Google Workspace, Gmail and your website form.

Not unless you want it to. By default it only answers questions and prepares drafts, and a person checks and sends them.

It can follow the same access rules you already use, so people only get answers from files they are allowed to see. We agree the rules together before anything is switched on.

It depends on the job. Simple checks can start with a few hundred example photos from your own business, and the model gets better as more are added.

Safety checks look for the gear, like a helmet or a hi-vis vest, not for who is wearing it. We plan it around the Privacy Act, and staff are told what the cameras are for before anything starts.

Usually not. Phone photos or the cameras you already have are often enough to start. If a fixed camera helps, we will say so, and why.